Contact
We would love to hear from you. Whether you have a question about our bespoke luxury furniture ranges, ex-display items, order delivery tracking, or bespoke interior design services, our dedicated support team is here to assist you.
📞 Get In Touch Immediately
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Customer Support Hotline: 01707 246 767
Available Monday to Friday, 10:00 AM – 4:00 PM BST - General & Sales Enquiries: customerservice@ponelliinteriors.co.uk
- Bespoke Design Services: design@ponelliinteriors.co.uk
🏛️ Visit Our Hertfordshire Showroom
Experience the exceptional craftsmanship of Ponelli Interiors in person. View our curated collections, fabrics, and exclusive finishes.
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Showroom Address:
PONELLI Interiors
50 The Galleria, Hatfield,
Hertfordshire, AL10 0XX, United Kingdom -
Showroom Opening Hours:
• Monday – Saturday: 10:00 AM – 8:00 PM
• Sunday: 11:00 AM – 5:00 PM
(Private design consultations are available by appointment outside of standard hours)
📬 Frequently Asked Questions & Support Enquiries
To help us process your enquiry efficiently, please include your order number (e.g., #PN1042) or the exact designer brand name (e.g., Bernhardt, Caracole, Eichholtz) you are enquiring about.
⏱️ Estimated Response Times
Our customer care team reads and responds to all digital messaging inquiries sequentially.
- Email Response Window: We aim to reply to all emails within 3–5 business hours.
- Weekend Inquiries: Messages sent over the weekend or on Bank Holidays will be prioritised first thing on the following business day.